General Terms and Conditions

The owner and operator of the website https://manoard.com is: PREDUZEĆE ZA PROIZVODNJU, TRGOVINU I USLUGE CMI EXPORT-IMPORT DRUŠTVO SA OGRANIČENOM ODGOVORNOŠĆU BEOGRAD (ZVEZDARA) - branch in Slovenia (hereinafter: “controller, company, CMI or provider”). The MANORAD online store is an information system intended for the presentation and sale of products to users and customers. The website https://manoard.com enables users to purchase perfumes, body mists and nail polishes.

Full company name: PREDUZEĆE ZA PROIZVODNJU, TRGOVINU I USLUGE CMI EXPORT-IMPORT DRUŠTVO SA OGRANIČENOM ODGOVORNOŠĆU BEOGRAD (ZVEZDARA) - branch in Slovenia

Short company name: CMI DOO BEOGRAD - branch in Slovenia

Address: Dunajska cesta 136, 1000 Ljubljana

VAT ID: SI 68188056

Registration number: 9043691000

The company was entered in the Slovenian Business Register on 18 January 2022, entry SRG 2022/2782

Registration authority: District Court in Ljubljana

Bank account: RS35170003002366700148, opened with UNICREDIT BANK SRBIJA A.D., SERBIA

Branch bank account: BE40 9057 7507 4463, opened with Wise, Rue du Trône 100, 3rd floor, Brussels, 1050, Belgium, SWIFT: TRWIBEB1XXX

Contact e-mail address: shop@manoard.com

These General Terms and Conditions apply to the sale of goods published on the website www.manorad.com, the online store of CMI DOO BEOGRAD - branch in Slovenia. By using the website, each user agrees that they are familiar with the General Terms and Conditions and fully agree with them. By placing an order in any form, you are deemed to fully accept these General Terms and Conditions.

The General Terms and Conditions and the terms of use of the website https://manoard.com (hereinafter: “manorad.com”) have been prepared in accordance with the Obligations Code (OZ), the Consumer Protection Act (ZVPot-1), the Personal Data Protection Act (ZVOP-2), Regulation 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Regulation (EC) No. 95/46/EC (GDPR), the Electronic Commerce Market Act (ZEPT), the Electronic Commerce and Electronic Signature Act (ZEPEP), the Copyright and Related Rights Act (ZASP) and the Electronic Communications Act (ZEKom-2).

The terms regulate the operation of manorad.com and the relationship between users (hereinafter: “users”) and buyers of goods or services (hereinafter: “buyers”).

The controller undertakes to always provide the buyer or users with the following information:

  • the identity of the company, including company name, registered office and registration number;
  • contact details that enable the user to communicate quickly and effectively, including e-mail and address;
  • the essential characteristics of the goods;
  • product availability, whereby every product or service offered on the website should be available within a reasonable time;
  • the conditions of product delivery or service performance, including method, place and delivery time;
  • all prices must be clearly and unambiguously defined, and it must be clearly shown whether they already include taxes and delivery costs;
  • the method of payment and delivery;
  • the validity period of the offer;
  • the period within which withdrawal from the contract is still possible and the conditions for withdrawal, including information on whether and how much returning the product costs the buyer;
  • an explanation of the complaint procedure, including all contact person or customer service details.

1. OFFER AND ORIGIN

The entire offer of the provider is presented in detail in the offer available on the website manorad.com. On the website, the provider defines the characteristics and price of the product, stock status, possible discounts and promotions, ordering and payment methods and buyers’ rights. Before confirming the order, the buyer is informed of these General Terms and Conditions and agrees to them when placing the order. The buyer is aware that by confirming the General Terms and Conditions and ordering a product, the sales contract is deemed concluded. Due to the nature of business, the offer available on manorad.com may change daily.

The provider is responsible for the quality of the goods. The provider is also responsible for any complaints or consequences that may arise when the user uses the goods or service. The provider is fully responsible for the performance of services or the sale of goods and any related complaints.

Photographs, images or recordings published as part of the offers are the property of the provider or its suppliers or business partners, or are merely symbolic and do not guarantee the exact characteristics of the product or service. They may show a symbolic or actual service, offer, company or goods.

2. USE OF THE WEBSITE — RESPONSIBILITY OF THE PROVIDER AND USER

A user of the website manorad.com must leave the website if they do not agree with these General Terms and Conditions.

Use of the website manorad.com means viewing the content on this website, and may also include:

  • filling in forms on the website;
  • ordering products on the website;
  • using the web application;
  • other types of use according to the content of the website.

In its business operations, the provider of the website manorad.com:

  • respects the principles of legality and fairness in managing the website and selling products;
  • acts in accordance with good business practices and exercises the care of a good professional in fulfilling its obligations;
  • respects the principle of clarity and informs buyers clearly and understandably about their rights through these General Terms and Conditions;
  • respects the principle of proportionality in the processing of personal data.

The provider processes only those personal data that are appropriate in scope in relation to the purposes for which they are collected and, where necessary, further processed. The seller regulates personal data protection in the Privacy Policy, which is published on the website and of which buyers are informed in advance.

All users of the website manorad.com must use this website responsibly and without causing damage. In particular, it is prohibited to:

  • violate third-party copyrights or other intellectual property rights of third parties;
  • violate the personal rights of third parties, including religious or political beliefs, health status and other legally protected rights;
  • promote hatred or violent acts;
  • promote the use of prohibited substances;
  • promote online phishing;
  • intentionally spread viruses, worms, vulnerabilities, Trojan horses, damaged files, hoaxes or other destructive or deceptive content or elements;
  • use the website for illegal file sharing through peer-to-peer networking;
  • use the system for mining Bitcoin and other electronic currencies;
  • perform other acts that violate or encourage conduct that constitutes a violation of criminal regulations, other applicable regulations or the rights of third parties.

The provider is responsible for the operation of the website and the content it offers, except in cases of force majeure or other causes beyond its control. The provider strives to correct technical and content errors quickly in order to enable uninterrupted use of the website and its content.

The provider assumes no liability, and the buyer cannot claim any compensation for damage that may arise, in the following cases:

  • damage suffered by the buyer due to improper use of the website or failure to comply with these General Terms and Conditions;
  • grammatical errors in texts;
  • if the website does not operate 24 hours a day, 7 days a week, 100% of the time;
  • unsuitability of the content on the website, as the content is informative in nature and can in no case replace the opinions of relevant experts, unless expressly stated otherwise;
  • links to third-party websites, for which the seller assumes no responsibility for the content, but undertakes to select the links carefully.

CMI DOO BEOGRAD - branch in Slovenia is not responsible for complications and problems that may arise due to possible improper use of goods or services.

The company is not responsible for any occasional difficulties in the operation of the website www.manorad.com, any inaccuracy of information, or any damage caused by the use of inaccurate or incomplete information.

The company reserves the right to withdraw from the contract or from the fulfillment of the order if a material error occurs in the offer. A material error includes elements on the basis of which the company would not have agreed to conclude the contract. Such errors also include obvious pricing errors that may result from technical or other problems.

Communication is carried out exclusively through the website, social networks and e-mail.

3. CONCLUSION OF CONTRACT AND INVOICE

The provider offers goods through the website. The buyer pays the amount to the provider and receives an invoice together with the goods. The company operates in the territory of the Republic of Slovenia.

In the case of purchase of goods, a distance contract is concluded between the seller and the buyer. By making a purchase, the user gains access to all information relating to the distance contract. The sales contract between the provider and the buyer in the online store manorad.com is concluded at the moment when the provider sends the buyer the first e-mail regarding the status of their order. From that moment on, all prices and other terms are fixed and apply to the provider and the buyer. The buyer is the person whose data are provided when the order is placed, and later changes to buyer data are not possible.

The sales contract, in the form of the first e-mail about the submission and status of the order, is stored electronically on the provider’s server.

4. PRODUCT PURCHASE PROCEDURE

The website manorad.com enables users to purchase products.

The website manorad.com enables users to purchase products as a “guest” or as a “registered user”. Users who are at least 16 years old on the day of registration may register.

Registration

On our website, you may register and create a user account, through which you can make product purchases on our website as a registered user.

Upon entering the website, the user clicks on the “profile” icon, through which they can create their user profile. By clicking on the icon, the user is shown the option to register through the manorad.com website or through the “Shop” interface. In both cases, the user enters their e-mail address, to which they receive a 6-digit confirmation code that can be used only once and is valid for 15 minutes from receipt of the e-mail. After receiving the confirmation code, the user enters it on the website and thereby creates a user profile and accesses their profile.

By registering or activating a registered user account, the controller collects the following personal data from you, which the user provides voluntarily:

  • e-mail address.

All data that the user voluntarily provides are collected exclusively for the purpose of registration on the website, meaning the creation of a user account, and for possible communication related to the user account.

After registering a user account, the user has access to two tabs:

  • the “Orders” tab, where information about your orders is stored;
  • the “Profile” tab, where the user can enter the following information:
    • the user’s e-mail address;
    • first and last name;
    • the user’s address, including street address, postal code and city;
    • telephone number.

The data are stored and used for the purpose of purchasing products on the website manorad.com. The provider is not responsible for the accuracy of the data entered by the user.

If you make purchases through your user account, information about your orders is stored in the user account under the “Orders” tab.

The provider undertakes not to disclose user data to unauthorized persons and to protect users’ personal data in accordance with the provisions of the Personal Data Protection Act (ZVOP-2) and the General Data Protection Regulation.

The provider will not disclose the received data to third parties, except to contractual processors with whom the provider has concluded a personal data protection agreement and who are contractually bound to the same personal data protection standards as the provider.

The user always has the right to free access, copying, supplementation or correction of the personal data provided and held by us, as well as deletion of personal data relating to them. In the case of deletion, processing or use of your personal data, contact us at shop@manoard.com or send your request in writing to: CMI DOO BEOGRAD - branch in Slovenia, Dunajska cesta 136, 1000 Ljubljana.

Regarding the protection of children’s personal data

All users younger than 15 may provide us with personal data through our website, or otherwise, only with the permission, consent or approval of the holder of parental responsibility for the child, namely one of the parents or guardians.

In accordance with applicable legislation, the provider may not accept orders from someone it knows or suspects to be under the age of 15 without the express permission of their parents or guardians. Without the express permission of their parents or guardians, the provider may not accept any personal data concerning minors. Likewise, the provider may not disclose data received from minors to third parties, except to parents or guardians.

Taking into account available technology, the provider will make reasonable efforts in such cases to verify whether the holder of parental responsibility for the child has given consent.

Order and purchase of products

The website manorad.com enables users to purchase products 24 hours a day, every day of the year. Registration is not required to purchase our products, as the user enters personal data at checkout.

The products are presented in detail in the offer available on the provider’s website. On the website, the provider defines the characteristics and price of the product, possible discounts and promotions, and buyers’ rights. Before confirming the order, the buyer is informed of the user’s terms of business and agrees to them when placing the order. The buyer is aware that by confirming the terms of business and ordering the product, the sales contract is deemed concluded.

Registered or unregistered users may make a purchase on the website, and for this purpose the controller collects the following data from you:

  • e-mail address;
  • first and last name;
  • address;
  • country;
  • telephone number.

The data collected when purchasing products are collected for the purpose of fulfilling our contractual obligations and exercising rights arising from the contractual relationship, including the resolution of possible complaint claims and delivery of the purchased product. The legal basis for processing these data is our contractual relationship with you. Processing these data is necessary to make a purchase on our website and is carried out on the basis of entering into a contractual relationship with us. If the provider does not wish to provide the required data, the provider cannot ensure the purchase of products.

Product purchase procedure

The user selects the desired product, or several products, on the website, and the selected products are stored in the “cart”. When the user finishes selecting products, they choose the “Checkout” option in the “cart” tab. The purchase can be made as a registered user or as a guest.

To complete the purchase, the user must fill in a form and enter the following data:

  • e-mail address;
  • country;
  • first and last name;
  • address, including street address, apartment number, postal code and city;
  • telephone number.

The user then selects the delivery method. Delivery options are shown to the user after all previous data have been entered, especially after entering the address to which the user wants the provider to send the order.

After the user fills in the data and selects the delivery method, in order to complete the purchase the user must also enter payment information. The provider offers only the option of advance payment, on the basis of which the user enters the following information in the form:

  • bank card number, whereby the provider cooperates with the following payment organizations: MasterCard®, Visa, Amex, UnionPay and BA Maestro;
  • the expiry date of the bank card;
  • the card security code, visible on the back of the card;
  • the first and last name of the bank card holder.

The user may also enter their telephone number for faster completion of the purchase.

Before confirming the purchase by clicking the “Pay now” icon, and by entering their telephone number, the user agrees to the creation of a “Shop” account and to the General Terms and Conditions and Privacy Policy.

Order confirmation

After authorization of the order, the user receives a message in their e-mail inbox stating that their order has been successfully authorized and submitted. You will be informed of further steps regarding the order by e-mail.

Order confirmation: When you place an order, you will be redirected to a web page with a message that your order has been accepted. In addition, you will receive an order confirmation at the entered e-mail address with all information regarding the type of product, quantity, final price and delivery date.

Order cancellation: The order is considered confirmed if the buyer does not cancel it. Upon receiving confirmation of the order, the company checks the stock status or the possibility of delivery. If the item cannot be delivered within the stated deadline, the buyer is informed via the entered telephone number or e-mail address. The buyer may cancel the order by replying to the e-mail received upon placing the order.

Dispatch: The company prepares and dispatches the goods within the agreed time using the agreed shipping method.

After selecting the goods and before placing the order, the buyer is enabled to review the entire content of the order in the cart or at checkout, including quantity and price, and to correct any errors or quantities ordered.

The buyer may cancel or change their order by placing a new order with new data on the website and sending a cancellation request to shop@manoard.com.

5. OFFER PRICE

Product prices on the website www.manorad.com are expressed in euros (EUR) and include VAT.

Prices apply to all buyers, but only during the validity period of each offer and in the case of payments stated in these terms, and only on the website manorad.com. The provider may change prices, and such changes take effect immediately upon publication. For orders already confirmed, the prices from the order remain valid.

Shipping costs are not included in the price and are paid by the buyer. The delivery price is calculated in the online store after the order is placed, where the buyer enters delivery data and selects the delivery method.

Discounts and promotional codes cannot be combined.

The price for purchasing the product and the shipping cost are clearly visible when placing the order and on the invoice received by the buyer upon purchase of the product. Prices and any discounts apply on the day the order is placed.

The photograph and the actual appearance of the item may differ.

The provider reserves the right to change prices and the right to errors in the publication of prices.

An invoice is issued for every completed purchase in accordance with applicable legislation.

6. PAYMENT METHODS

Every purchase through the website manorad.com is safe and simple. When placing an order, the buyer must ensure that their data are correct and true, regardless of the payment method, as this enables delivery to the correct address within the expected time.

The provider enables the buyer to pay for the order by payment card: MasterCard®, Visa, Amex, UnionPay and BA Maestro.

Delivery of ordered products in our online store is carried out as quickly as possible and depends on product availability and delivery services. We will deliver the products to the address you provided during the purchase process. We recommend that you provide an address where you are located in the morning. We also recommend that you provide a mobile number where you are reachable in the morning, as the courier may call you and arrange the delivery method with you. The telephone number is used solely for better delivery quality.

The provider reserves the right to withdraw a product or service from the offer for any reason. Abuse of purchase is a criminal offense.

Security of payment card purchases

Payment card purchases are secure, as the provider ensures technological and organizational measures to protect the transfer and storage of data and payments. Secure authorizations and payment card transactions are ensured in real time with immediate verification of data with banks. Card data are NOT stored on the server.

7. DELIVERY

The seller will ensure that the ordered products are delivered to the address provided by the user during the purchase process.

Delivery time

The delivery time for products that are in stock is up to:

  • a maximum of 5 working days for orders with delivery in the Republic of Slovenia;
  • a maximum of 7 working days for orders with delivery in the Republic of Croatia;
  • a maximum of 10 working days for orders to other European Union countries;

after receipt of payment or order. In the event of difficulties with the delivery of the selected product or extension of the delivery period, the seller shall inform the buyer accordingly and, where necessary, agree with them on an extension of the delivery period, replacement of the product, or otherwise satisfy the buyer’s requests or needs.

The delivery time for products that are not in stock is up to a maximum of 30 working days after receipt of payment or order. In the event of difficulties with the delivery of the selected product or extension of the delivery period, the seller shall inform the buyer accordingly and, where necessary, agree with them on an extension of the delivery period, replacement of the product, or otherwise satisfy the buyer’s requests or needs.

Delivery costs

Delivery costs depend on the type of delivery selected by the user. The user selects the delivery method before confirming the order, and the exact amount of such delivery is stated among the delivery options and is later charged on the invoice.

In cases of special promotions and campaigns, the provider enables users to receive free delivery for all purchases where this is expressly stated.

8. PERSONAL DATA PROTECTION

When registering or making a purchase, the buyer or user allows the provider to collect, process and store the provided personal data in accordance with applicable national and European legislation.

The provider undertakes to carefully protect the data of users of the website manorad.com in accordance with legislation. Data are collected on the basis of the individual’s personal consent and for as long as storage of such data is necessary to achieve the purpose of processing for which the personal data were collected and further processed.

Users’ personal data are collected for the purpose of uninterrupted execution of orders or offers, communication with users, statistical analysis for the purpose of improving the operation of websites and services, and, if the user so decides, for sending notifications, news and offers by e-mail, until the user sends an unsubscribe request.

Within this framework, the following data are collected:

  • IP address;
  • first and last name;
  • permanent or temporary residence address and delivery address;
  • telephone number;
  • e-mail address;
  • time and date of registration;
  • archive of communication with the online store.

The provider respects the privacy of users of the website manorad.com and undertakes to protect the acquired personal data carefully and not to disclose them to third parties without consent or use them in any way other than exclusively for the above purposes, except in cases where such data would be requested by a competent state authority with a legal basis, and in the event of suspected abuse in business operations by a website user.

The provider reserves the right to disclose data only to a contractual data processor. The provider will entrust the delivery service, Pošta Slovenije, with the user’s first and last name, delivery address, telephone number and e-mail address, and the user agrees to the disclosure of these data to the delivery service by selecting this type of delivery and confirming the order.

The user is also responsible for protecting personal data by ensuring the security of their username and password and appropriate software, including antivirus protection, on their computer. The personal data collection is registered on the website of the Information Commissioner (www.ip-rs.si).

The user has the right to free information, through which they may verify the accuracy of stored data. If you wish, you may contact shop@manoard.com and send us your request by e-mail or regular mail. After the information has been provided, all corrections, closures or deletions, insofar as they are in accordance with the law, will be carried out.

9. COMMUNICATION BETWEEN THE PROVIDER AND USERS

Communication with users of manorad.com takes place through electronic messages, meaning through means of distance communication, and in exceptional cases also by post.

10. RETURN OF GOODS

The consumer must return the item to the seller in the original packaging, in a box or packaging that must not be damaged, undamaged and in unchanged quantity, unless the item has been destroyed, spoiled, lost or its quantity has decreased without the consumer being at fault. The consumer may not freely use the items until withdrawal from the contract. The consumer may inspect and test the items only to the extent necessary to determine the actual condition. The consumer is liable for any reduction in the value of the goods if the reduction results from handling that was not necessary to determine the nature, characteristics and functioning of the goods. The consumer is also liable for any reduction in the value of the goods if they do not return them in the original packaging and the company suffers a loss in further resale because of this.

The provider warns that it does not accept returns with cash on delivery. If the consumer sends the item back to the provider by post with cash on delivery, the provider will refuse such return.

In the case of withdrawal from the contract where a bonus, discount code or promotional code was used, these funds are considered a discount and are not returned to the user. Only the amount paid by the buyer is refunded.

Refunds of payments made, including delivery costs, except additional costs resulting from the choice of a delivery method other than the least expensive standard delivery offered by the company, will be made as soon as possible, and no later than within 14 working days from receipt of the returned goods. The company refunds the received payments to the consumer using the same payment method used by the consumer, unless the consumer has expressly agreed to the use of another payment method and provided that the consumer does not bear any costs as a result.

If the goods or services do not function properly or do not meet your expectations, write to us at shop@manoard.com. This way, you will avoid possible incorrect use of the goods and damage to the goods themselves or possible damage to other items.

11. LIABILITY FOR HIDDEN DEFECTS — COMPLAINTS

As a consumer, you have the right to exercise your rights arising from the non-conformity of goods in accordance with the provisions of the Consumer Protection Act, regulated in more detail from Articles 81 to 87. The seller shall deliver to the consumer goods that meet the requirements of Articles 72, 73 and 74 of the Consumer Protection Act, where applicable, and is responsible for non-conformities that existed in the goods at the time of delivery.

The seller is responsible for any non-conformity of goods that exists at the time of delivery and becomes apparent within two years of delivery of the goods. The buyer may exercise their rights arising from non-conformity of goods if they notify the seller of the non-conformity within 30 days of receiving the goods. In the notice, the buyer must describe the non-conformity in detail. The buyer may send the notice of non-conformity personally to the e-mail address shop@manoard.com. The notice must include photographs of the non-conformity and the invoice. The buyer must allow the seller to inspect the goods for which they are making a claim based on non-conformity. If the existence of non-conformity of goods is disputed, the company must provide the consumer with a written response within 8 days.

The buyer has the right to complain about goods in accordance with the applicable legislation of the Republic of Slovenia.

A complaint may be made in the following cases:

  • the product has a material defect;
  • the product does not correspond to the order;
  • the product is damaged or incomplete.

The buyer must submit the complaint within a reasonable time from discovering the defect, and no later than within the period prescribed by law.

To process a complaint, the buyer must provide:

  • proof of purchase, such as an invoice or order number;
  • a description of the defect or reason for return;
  • contact details.

In the case of a justified complaint, the buyer has the right to:

  • remedy of the defect;
  • replacement of the product;
  • proportional refund of the purchase price;
  • or full refund of the purchase price.

If the purchase price is refunded, the refund is made to the buyer’s transaction account stated by the buyer in the refund request. The provider reserves the right to request the return of the goods before refunding the purchase price. The refund is made no later than 14 days after confirmation that the claim is justified.

The seller is not responsible for non-conformity of goods that appears after two years have passed since the item was delivered. The rights under the first paragraph of Article 81 of the Consumer Protection Act expire two years from the day the consumer notified the seller of the non-conformity of goods, in accordance with Article 78 of the Consumer Protection Act.

In the case of non-conformity of goods, the buyer who has notified the seller of the non-conformity is entitled, under the conditions and in the order stated below, to:

  1. request that the seller restore the conformity of the goods free of charge;
  2. request a reduction of the purchase price in proportion to the non-conformity or withdraw from the sales contract and request a refund of the amount paid.

The conditions and deadlines for restoring conformity are defined in more detail in Article 82 of the Consumer Protection Act, which among other things provides that:

  • the buyer may request the seller to restore the conformity of the goods free of charge within a reasonable period not exceeding 30 days. The seller may extend the period by a maximum of 15 days, depending on the nature and complexity of the goods, the seriousness of the non-conformity and similar circumstances. The seller must inform the buyer of the extension before the expiry of the 30-day period;
  • the buyer may choose between repair of the goods and replacement of the goods with new goods, unless fulfillment is impossible or would impose disproportionate costs compared with the other claim, taking all circumstances into account.

Notwithstanding the above, the buyer may withdraw from the contract and immediately request a refund of the amount paid if the non-conformity appears within less than 30 days from delivery of the goods.

The exercise of rights arising from non-conformity of goods is regulated in more detail by the provisions of the Consumer Protection Act, in particular from Article 81 onwards.

12. WITHDRAWAL FROM THE CONTRACT

An order for goods and services may be canceled at any time before the order is confirmed.

The consumer has the right to notify the company within 14 days of receiving the goods, at the e-mail address shop@manoard.com, that they withdraw from the contract, without having to state a reason for their decision. The period begins on the day after the date of receipt. The only cost borne by the consumer in connection with withdrawal from the contract is the cost of returning the goods, which, in the case of postal shipment, is charged according to the delivery service price list and depends on whether it is a shipment or package. The goods must be returned to the seller no later than within 14 days from sending the notice of withdrawal from the contract or purchase.

The right of withdrawal from the contract is regulated in more detail by the provisions of the Consumer Protection Act, Official Gazette of the Republic of Slovenia, No. 130/22, hereinafter also ZVPot-1, in detail from Articles 134 to 145.

The possibility of withdrawal from the contract is intended to allow you to open and inspect the product and, if it does not suit you or your expectations were different, withdraw from the purchase.

Unless the contracting parties have agreed otherwise, the consumer does not have the right to withdraw from the contract under Article 134 of the Consumer Protection Act in the following contracts, defined more precisely in Article 135 of the Consumer Protection Act:

  • contracts for goods or services whose price depends on fluctuations in markets beyond the company’s control and which may occur within the withdrawal period;
  • contracts for goods made according to the consumer’s exact instructions and adapted to their personal needs, for example personalized products;
  • contracts for goods that are perishable or have a short shelf life;
  • contracts for the performance of a service that obliges the consumer to pay, if the company has fully performed the contract and the performance of the service began on the basis of the consumer’s express prior consent and consent to lose the right of withdrawal once the company has fully performed it;
  • contracts for the supply of sealed audio or video recordings and computer programs if the consumer has opened the security seal after delivery;
  • contracts for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene, if the consumer has opened the seal after delivery;
  • contracts for the supply of goods which, due to their nature, are inseparably mixed with other items;
  • contracts for the supply of digital content not supplied on a tangible medium, if performance has begun and, where the contract obliges the consumer to pay, if:
    • the consumer has previously given express consent for performance to begin during the withdrawal period;
    • the consumer has consented to thereby lose the right of withdrawal; and
    • the company has provided confirmation in accordance with the sixth paragraph of Article 132 or the second paragraph of Article 133 of the Consumer Protection Act.

Return of products

To exercise the right of withdrawal from the contract, the buyer must inform the seller of their decision to withdraw from this contract by an unequivocal written statement. This may be done by letter sent by regular, preferably registered, mail or by e-mail to the address stated below.

In order for the withdrawal deadline to be observed, it is sufficient that the notice regarding the exercise of the buyer’s right to withdraw from the contract is sent before the expiry of the withdrawal period from this contract, meaning within 14 days from the date of delivery. The provider additionally emphasizes that if the provider sends the product to the buyer and the buyer receives it and withdraws from the contract, the provider refunds only the purchase price without shipping costs.

The buyer may send the withdrawal from the contract in writing to the e-mail address shop@manoard.com or to the seller’s address: CMI DOO BEOGRAD - branch in Slovenia, Dunajska cesta 136, 1000 Ljubljana, with the mandatory note “Withdrawal from the contract”.

Failure to take delivery of the shipment — buyer’s delay

If the buyer does not take delivery of goods sent to the correct and agreed address, the buyer is deemed to be in delay with taking delivery. The seller is deemed to have fulfilled, or attempted to fulfill, its delivery obligation.

If the shipment is returned to the seller as undelivered, the seller shall notify the buyer in writing, by e-mail or in another appropriate manner, and set an appropriate additional period for taking delivery of the goods or for repeated delivery.

Until the expiry of the additional period, the seller stores the goods with the care of a diligent businessperson, and the costs of storage and any other costs related to failure to take delivery are borne by the buyer.

If the buyer does not take delivery of the goods within the additional period, the seller may withdraw from the contract and inform the buyer in writing. On the day of withdrawal, the contract ceases to be valid.

In the event of withdrawal from the contract, the seller refunds the buyer the purchase price already paid without undue delay, and no later than within 14 days of withdrawal, while having the right to deduct from the refunded amount the costs incurred due to the buyer’s conduct, in particular delivery costs, return shipment costs, any storage costs and administrative costs. At the buyer’s request, the seller provides a specification of these costs.

The seller is not responsible for inability to deliver if this is the result of incorrect or incomplete data provided by the buyer.

13. RESOLUTION OF DISPUTES AND COMPLAINTS

The provider constantly strives to resolve any ambiguity, comment or complaint as quickly as possible, while respecting the currently applicable legislation, ZVPot-1, and making every effort to resolve any situation amicably.

Users may contact the provider in writing at shop@manoard.com, with the note “Complaint”.

The dispute and complaint handling procedure is confidential. If an amicable resolution of the dispute between the parties is not possible, the competent court in Ljubljana shall have jurisdiction over disputes.

The provider will confirm receipt of the complaint within 8 working days, inform the buyer how long it will take to process it, and keep the buyer informed about the progress of the procedure throughout. The provider is aware that the essential characteristic of a consumer dispute, at least as regards judicial resolution, is the disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle preventing consumers from bringing disputes before the court. Therefore, the provider makes every effort to resolve any disputes amicably.

In accordance with legal regulations, the provider does not recognize any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that the consumer could initiate in accordance with the Out-of-Court Resolution of Consumer Disputes Act. As a provider of goods and services offering online commerce in Slovenia, the provider publishes on its website an electronic link to the online consumer dispute resolution platform.

The above arrangement derives from the Out-of-Court Resolution of Consumer Disputes Act, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.

14. INTELLECTUAL PROPERTY RIGHTS

Texts on the website

The content and texts on the website manorad.com may not be copied or otherwise used outside the needs of legal cooperation between the provider and the user, unless otherwise stated on the website. Any interference with copyright is considered a violation of intellectual property rights and may be subject to appropriate legal proceedings.

Photographs and audiovisual works on the website

All images, videos and other audiovisual works published on the website manorad.com are copyrighted works of the provider and may not be copied or otherwise used outside the needs of legal cooperation between the seller and the buyer, unless otherwise stated on the website. Any interference with copyright is considered a violation of intellectual property rights and may be subject to appropriate legal proceedings.

Legal documents

The text of these General Terms and Conditions is in the possession of the provider and may not be copied, distributed or otherwise disposed of without the written consent of the owner of the information system that maintains the terms and conditions for the seller, except in cases permitted by law. Any interference with copyright is considered a violation of intellectual property rights and may be subject to appropriate legal proceedings.

15. VIOLATIONS OF THE GENERAL TERMS OF USE

If any violation of these General Terms of Use or unauthorized use of this website occurs, we reserve the right to take measures considered appropriate, such as reporting suspected unlawful conduct to the relevant law enforcement authorities, supervisory authorities or other authorized persons. If necessary or if required by applicable legislation, we will disclose all necessary information to these authorities in accordance with the Personal Data Protection Notice, for example personal names, e-mail addresses, IP addresses, search history and other information.

16. LIMITATIONS OF LIABILITY

The provider strives to ensure that all data published on the website manorad.com are up to date and correct. The provider is not responsible for errors in the text or outdated data.

Images on the website manorad.com are symbolic, except for images where it is expressly stated that the image reflects the actual condition. The buyer is deemed to be aware of and agrees that the provider is not responsible for delays by the delivery service or for damage to the product packaging.

In the case of damaged packaging, the buyer must refuse the delivered product directly to the delivery service.

17. BINDING NATURE OF THE TERMS AND CONDITIONS AND OTHER DOCUMENTS

By using the website manorad.com, the user is informed that:

  • the General Terms and Conditions apply to all buyers of the seller’s website;
  • the General Terms and Conditions are binding for all legal transactions concluded on their basis through the seller’s website;
  • the General Terms and Conditions form an integral part of the buyer’s order; and
  • the buyer confirms that they are familiar with and agree to these General Terms and Conditions before ordering the product.

The General Terms and Conditions apply to all buyers and to purchases regardless of the buyer’s country of access.

18. ADDITIONAL INFORMATION

For all additional information regarding these General Terms of Use, users may contact CMI DOO BEOGRAD - branch in Slovenia by e-mail at shop@manoard.com.

19. PUBLICATION OF CHANGES TO THE GENERAL TERMS

The operator of the website manorad.com undertakes that any change to the General Terms and Conditions will be published on this website. By using the website manorad.com, the user confirms that they accept and agree to the General Terms and Conditions.

These General Terms and Conditions apply from [●] and may be supplemented without express notice.

WITHDRAWAL FORM

Right of withdrawal from the contract

The consumer has the right to withdraw from a distance contract without stating reasons. The withdrawal period expires 14 days from the day on which the consumer acquires physical possession of the goods, or a third party other than the carrier and designated for this purpose by the consumer acquires physical possession of the goods on behalf of the consumer.

To exercise the right of withdrawal, the consumer must inform the seller, CMI DOO BEOGRAD - branch in Slovenia, Dunajska cesta 136, 1000 Ljubljana, or by e-mail at shop@manoard.com, of their decision to withdraw from this contract by an unequivocal statement, for example by letter sent by post or e-mail. For this purpose, the consumer may optionally use the sample withdrawal form below in this document. In order for the withdrawal deadline to be observed, it is sufficient that the notice regarding the exercise of the consumer’s right of withdrawal from the contract is sent before the expiry of the withdrawal period. Returning the goods within the withdrawal period is deemed to be a notice of withdrawal from the contract.

Effects of withdrawal from the contract

If the consumer withdraws from the contract, the company shall refund all payments received without undue delay and in any event no later than 14 days from the day of receipt of the notice of withdrawal from the contract, provided that by then the consumer has returned the goods to the company, undamaged and in unchanged quantity, or has sent proof that the goods have been sent back, whichever occurs first. The company makes such refund using the same payment method as was used for the original transaction, unless expressly agreed otherwise.

The consumer shall return the goods, in the condition in which they were when delivered, undamaged and in unchanged quantity, by post to the address CMI DOO BEOGRAD - branch in Slovenia, Dunajska cesta 136, 1000 Ljubljana, without undue delay and in any event no later than 14 days from the day on which the consumer informed the company of withdrawal from the contract. The deadline is met if the consumer sends the goods back before the expiry of the 14-day period. The direct costs of returning the goods, including postage costs or personal return costs, are borne by the consumer.

The consumer is liable only for any diminished value of the goods resulting from handling of the goods that was not necessary to determine their nature, characteristics and functioning.

FORM

WITHDRAWAL FROM A DISTANCE CONTRACT

ADDRESSEE:

CMI DOO BEOGRAD - branch in Slovenia
Dunajska cesta 136
1000 Ljubljana

BUYER:

First and last name

Address

Post office

I hereby inform you that I withdraw from the distance contract for the purchase of goods, please circle or complete as appropriate:

a) specification of goods: _______________________________________________________________________

b) arising from the attached document, invoice.

I received the goods on _____________________________.

First and last name of the consumer ____________________________________________________________

Address of the consumer: ________________________________________________________________________

Telephone number, e-mail address of the consumer, optional: ______________________________________

Please refund the purchase price in the amount of ________ EUR, which I paid to you on _________, to my transaction account no.: _________________________, opened with the bank ________.

In _________________, on ___________________

BUYER:

___________________________

COMPLAINT FORM

Right to complaint

The consumer has the right to complain about goods in the event of a material defect or non-conformity of the goods with the order in accordance with the applicable legislation of the Republic of Slovenia.

Goods have a material defect in particular:

  • if they do not have the characteristics necessary for their normal use or circulation;
  • if they do not have the characteristics necessary for the special use for which the buyer purchases them, and this was known to the seller;
  • if they do not have the characteristics and qualities that were expressly or tacitly agreed or prescribed;
  • if the seller delivered goods that do not match the sample or model.

The consumer must inform the seller of any defect within the legally prescribed period and allow the seller to inspect the goods.

To exercise a complaint, the consumer must inform the seller by an unequivocal statement at the address CMI DOO BEOGRAD - branch in Slovenia, Dunajska cesta 136, 1000 Ljubljana, or by e-mail at shop@manoard.com.

The consumer may use the form below to submit a complaint.

Consumer rights in the case of a justified complaint

In the case of a justified complaint, the consumer has the right to:

  • remedy of the defect;
  • replacement of the goods;
  • reduction of the purchase price;
  • or refund of the purchase price.

If the consumer requests a refund of the purchase price, the refund is made to the transaction account stated by the consumer in the request. The company may request the return of the goods before refunding the purchase price.

The refund of the purchase price is made without undue delay, no later than within 14 days after confirmation that the complaint is justified.

FORM

COMPLAINT

ADDRESSEE:

CMI DOO BEOGRAD - branch in Slovenia
Dunajska cesta 136
1000 Ljubljana

BUYER:

First and last name

Address

Post office

I hereby inform you that I am submitting a complaint for the goods:

a) specification of goods:

b) invoice/order number:

Date of receipt of goods: _____________________________

Description of defect / reason for complaint:

Buyer’s request, please mark as appropriate:

☐ remedy of defect

☐ replacement of goods

☐ reduction of purchase price

☐ refund of purchase price

Please complete in case of refund of purchase price:

Please refund the purchase price in the amount of ________ EUR, which I paid to you on _________, to my transaction account:

IBAN: __________________________________________

Bank: _________________________________________

Account holder: _________________________________

Attachments, please mark as appropriate:

☐ copy of invoice

☐ photographs of goods

☐ other: ______________________________________

In _________________, on ___________________

BUYER:

___________________________